We want you to love what you ordered. If something isn't right, here's how our return and refund policy works.
Return Window
You may request a return or exchange within 14 days of receiving your order.
Return Conditions
- Items must be unused, unworn, and in their original packaging with tags attached.
- Personalized or custom-made items (including made-to-order crochet pieces) are not eligible for return unless defective or damaged on arrival.
- Proof of purchase (order number or receipt) is required.
How to Request a Return
Contact our support team with your order number and reason for return. We'll confirm eligibility and provide instructions.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method (or as store credit for cash-on-delivery orders) within 7–14 business days.
Return Shipping Costs
If the return is due to our error (wrong or defective item), we cover return shipping. Otherwise, return shipping costs are the customer's responsibility.
Legal Information
ToyaBox is operated by [تويا للتجارة والتوريدات].
Tax Registration Number: [445-334-789].